Legal Area

  • Returns & Refund Policy

    This policy governs the return and refund conditions applied by Jcosmetics Pharma, distinguishing between end customers (B2C) and resellers/distributors (B2B). By using the website and purchasing products, users agree to the following terms. 1. Return Authorization All returns must be pre-authorized by Jcosmetics Pharma. Requests must be submitted exclusively by opening a support ticket, selecting…

  • Shipping & Distribution Policy

    At Jcosmetics Pharma, we provide an efficient, reliable, and structured shipping service designed to meet the needs of both end customers and business partners. Areas Served Jcosmetics Pharma actively operates in the following markets: We also offer shipping across the European Union upon request, depending on availability and order type. Order Processing Orders are processed…

  • Contact e Customer Support Policy

    Contact & Customer Support Policy At Jcosmetics Pharma, we are committed to providing efficient, transparent, and professional customer support, ensuring dedicated assistance for every need. Support Methods We offer a dedicated support platform where customers can request personalized assistance by opening a support ticket. This system allows you to: Response Times Our team aims to…

  • Terms e Conditions

    last update 08/april/2026 The following Terms & Conditions govern the use of the Jcosmetics Pharma website and define the general rules applicable to users, customers, distributors, and partners. By accessing or using this website, you agree to comply with the terms set out below. 1. Use of the Website Users agree to use the website…

  • Privacy Policy

    Privacy Policy (GDPR) This Privacy Policy describes how Jcosmetics Pharma collects, uses, protects, and manages users’ personal data in compliance with Regulation (EU) 2016/679 (GDPR). 1. Data Controller The Data Controller is:Jcosmetics PharmaAddress: 50, Triq Lorenzo Gafa, Gafa Court Flat 1, Mosta, MaltaEmail: [insert email]Phone: +356 79661285 / +39 351 8196039 2. Types of Data…

  • Cookie Policy

    GDPR This Cookie Policy explains how Jcosmetics Pharma uses cookies, in compliance with European regulations on data protection and electronic communications. 1. What are cookies Cookies are small text files that websites send to the user’s device (computer, tablet, smartphone) during browsing. They are stored and then sent back to the same websites on subsequent…