Contact Us

Contact Us

Do you need information about our products, distribution services, or the solutions offered by Jcosmetics Pharma? Our team is available to provide fast, professional, and personalized support.

On this page, you can choose the contact method that suits you best. You can easily reach us via:

  • Email, for detailed requests and official communications
contact us by email

Email
Enter the number including the international prefix, e.g. +39xxxx
Sei un consumatore o business?
Privacy Policy
I agree to the Privacy Policy and consent to the processing of my personal data to handle my request.

  • WhatsApp or Telegram for direct and quick contact
Contact us by WhatsApp

Email
Privacy Policy
I agree to the Privacy Policy and consent to the processing of my personal data to handle my request.

Contactus by telegram

Email
Privacy Policy
I agree to the Privacy Policy and consent to the processing of my personal data to handle my request.

Our goal is to ensure an efficient and timely service, responding to all inquiries as quickly as possible while providing clear and reliable solutions.

Whether you are an end customer, a reseller, or a potential partner, we are ready to assist you at every stageโ€”from product inquiries to after-sales support.

We also invite you to visit our FAQs section, where you can find quick answers to the most common questions.

Alternatively, you can open a new support ticket for:

  • Administrative requests
  • Return and refund authorizations
  • Requests to be contacted for becoming a distributor of the Jcosmetics Pharma line

Our team will take care of your request and provide dedicated support.


Jcosmetics Pharma โ€“ Always by your side with fast and professional support.

Returns & Refund Policy

This policy governs the return and refund conditions applied by Jcosmetics Pharma, distinguishing between end customers (B2C) and resellers/distributors (B2B). By using the website and purchasing products, users agree to the following terms.


1. Return Authorization

All returns must be pre-authorized by Jcosmetics Pharma.

Requests must be submitted exclusively by opening a support ticket, selecting the category โ€œreturns and refundsโ€.

Jcosmetics Pharma reserves the right to request additional documentation (photos, videos, or other evidence) before approving any return.

The return address will be provided only after approval.


2. General Return Conditions

To be accepted, returned products must meet the following conditions:

  • Intact
  • Unopened and unused
  • In original packaging
  • Complete with all included items

Returns are not accepted for:

  • Used products
  • Hygienic products
  • Customized products


3. End Customers (B2C)

Right of Withdrawal

End customers benefit from the right of withdrawal in accordance with European Union regulations (14 days).


Return Costs

Return shipping costs are borne by the customer, unless the issue is caused by Jcosmetics Pharma.


Refunds

Refunds are processed:

  • Using the original payment method

Alternatively, a voucher may be offered, including:

  • Product value
  • Shipping costs

The voucher is valid for 6 months from the date of issue.


Refund Timing

Refunds are processed within:

  • Minimum: 7 business days
  • Maximum: 14 business days


4. Resellers & Distributors (B2B)

Conditions for B2B customers are more restrictive and regulate commercial relationships.


Return Conditions

Returns are accepted only upon authorization and at the customerโ€™s expense.

Returns are not accepted for:

  • Expired products


Credit Note

For B2B customers, refunds are not issued.

Jcosmetics Pharma will issue a credit note, fully redeemable on the next order.


Shipping Contribution

Jcosmetics Pharma will contribute 50% of the return shipping cost, credited through the issued credit note.


Contractual Clause

These conditions are general and may be subject to variations based on privately agreed commercial terms.

In all cases, these provisions form an integral part of the contractual agreement.


5. Damaged or Incorrect Products

In case of damaged or incorrect products:

  • Proof is required (photos or videos)
  • Claims must be submitted promptly

If the issue is caused by Jcosmetics Pharma:

  • Return and replacement costs will be covered by the company


6. Legal Notes

Jcosmetics Pharma reserves the right to:

  • Reject non-compliant returns
  • Inspect returned goods
  • Refuse refunds or credit notes if conditions are not met


Jcosmetics Pharma โ€“ Transparency, fairness, and professional return management.

contact us by email

Email
Enter the number including the international prefix, e.g. +39xxxx
Sei un consumatore o business?
Privacy Policy
I agree to the Privacy Policy and consent to the processing of my personal data to handle my request.

Shipping & Distribution Policy

At Jcosmetics Pharma, we provide an efficient, reliable, and structured shipping service designed to meet the needs of both end customers and business partners.


Areas Served

Jcosmetics Pharma actively operates in the following markets:

  • Malta
  • Italy
  • Spain

We also offer shipping across the European Union upon request, depending on availability and order type.


Order Processing

Orders are processed within 24/48 business hours after confirmation, subject to product availability in stock.

Order handling is carried out:

  • Monday to Friday
  • During business hours


Delivery Times

Delivery times are indicative and may vary depending on destination, product availability, and logistics management.


Logistics Partners

To ensure fast and secure delivery, we work with trusted logistics partners:

  • DHL
  • UPS
  • GLS


Shipping Costs

End Customers (B2C)

  • Flat rate: โ‚ฌ14.00 VAT included

Resellers & Distributors (B2B)

  • Orders up to โ‚ฌ60.00 + VAT โ†’ โ‚ฌ16.50 + VAT
  • Orders up to โ‚ฌ560.00 + VAT โ†’ โ‚ฌ75.00 + VAT
  • Orders up to โ‚ฌ900.00 + VAT โ†’ โ‚ฌ145.00 + VAT
  • Orders above โ‚ฌ1,200.00 + VAT (pallet) โ†’ โ‚ฌ180.00 + VAT

Shipping costs are considered accepted at the time of order confirmation.


Shipment Tracking

All shipments include tracking, allowing customers to monitor delivery status in real time.


Responsibility & Important Notes

Jcosmetics Pharma is not responsible for delays or issues caused by:

  • Circumstances beyond our control (customs, holidays, logistical disruptions)
  • Incorrect or incomplete shipping addresses
  • Failed delivery due to recipient absence


Notes for Business Partners

These conditions are general guidelines and form an integral part of the agreements privately established with distributors and partners within the European Union.


Jcosmetics Pharma โ€“ Efficient distribution, reliable logistics, European service.

contact us by email

Email
Enter the number including the international prefix, e.g. +39xxxx
Sei un consumatore o business?
Privacy Policy
I agree to the Privacy Policy and consent to the processing of my personal data to handle my request.

Quality & Safety

Product Safety & Compliance

At Jcosmetics Pharma, product safety, regulatory compliance, and transparency are fundamental pillars of our philosophy. Our goal is to ensure that every product we distribute or manufacture meets the highest European standards in terms of quality, safety, and effectiveness.


European Regulatory Compliance

All cosmetic products marketed by Jcosmetics Pharma are developed and distributed in full compliance with the Regulation (EC) No. 1223/2009 on cosmetic products.

This regulation establishes strict requirements regarding:

  • Product safety
  • Ingredient usage
  • Labeling and traceability
  • Market placement within the European Union

Compliance with this regulation ensures that products are safe under normal and reasonably foreseeable conditions of use.


Safety Testing

Before being placed on the market, each product undergoes specific tests to verify stability, safety, and performance.

These include:

  • Stability and compatibility testing
  • Microbiological analysis
  • Packaging interaction verification

These controls ensure that the product maintains its quality and integrity over time.


Toxicological Assessment

Each formulation is subject to a rigorous toxicological assessment, carried out by qualified professionals.

This process includes:

  • Analysis of all ingredients used
  • Evaluation of exposure levels
  • Definition of safety margins

A Cosmetic Product Safety Report (CPSR) is prepared for each product, as required by European regulations.


Good Manufacturing Practices (GMP)

Production is carried out in accordance with Good Manufacturing Practices (GMP), ensuring consistent quality, safety, and standardized processes.

This includes:

  • Controlled production environments
  • Standardized operating procedures
  • Full traceability of raw materials and batches


Ingredients & Transparency Policy

Transparency is a core value at Jcosmetics Pharma. We believe that consumers should have clear and accessible information about the products they use.


INCI (International Nomenclature of Cosmetic Ingredients)

All ingredients are listed according to the INCI standard, ensuring clarity and international recognition.


Origin of Ingredients

We carefully select raw materials from qualified suppliers, prioritizing high quality and compliance with European standards.

Many of the ingredients used are sourced from certified organic (Bio) agriculture, supporting sustainability and environmental responsibility.


Natural vs Synthetic Ingredients

Our formulations may include both natural and synthetic ingredients, selected based on:

  • Safety
  • Effectiveness
  • Stability

Each formulation choice is guided by a scientific and responsible approach.


Allergens

Any potential allergens are clearly indicated on product labels in compliance with European regulations, ensuring full transparency for consumers.


Cruelty-Free

Jcosmetics Pharma follows a cruelty-free philosophy.

We do not conduct or commission animal testing and we carefully select laboratories and manufacturing partners that share and respect this principle, fully complying with European regulations that prohibit animal testing for cosmetic products.


Manufacturing Standards


Made in Italy

Our cosmetic line is produced and packaged in Italy, ensuring high manufacturing standards and strict quality controls.


Certified Partners

While we do not hold proprietary certifications, we collaborate exclusively with certified laboratories that operate under recognized quality standards and share our commitment to safety, quality, and sustainability.


Quality Control

Each production batch undergoes strict quality control procedures to ensure:

  • Compliance with quality standards
  • Product safety
  • Consistency in performance


Supply Chain & Traceability

We maintain strict control over the entire supply chain, from raw material selection to final product distribution, ensuring full traceability, reliability, and consistency.


Jcosmetics Pharma โ€“ Safety, transparency, and European excellence in cosmetics.

contact us by email

Email
Enter the number including the international prefix, e.g. +39xxxx
Sei un consumatore o business?
Privacy Policy
I agree to the Privacy Policy and consent to the processing of my personal data to handle my request.

Contact e Customer Support Policy

Contact & Customer Support Policy

At Jcosmetics Pharma, we are committed to providing efficient, transparent, and professional customer support, ensuring dedicated assistance for every need.


Support Methods

We offer a dedicated support platform where customers can request personalized assistance by opening a support ticket.

This system allows you to:


Response Times

Our team aims to respond to all requests within 24/48 business hours.

Customer support is available:

  • Monday to Friday
  • From 09:00 to 17:30

The service is closed:

  • On Saturdays and Sundays
  • On public holidays observed in Malta (European Union)


Ticket Management

Support tickets are handled by the relevant departments, depending on the nature of the request (commercial, technical, administrative).

Our goal is to ensure:

  • Fast and accurate responses
  • Efficient request handling
  • Continuous professional support until resolution


Additional Support & Information

For immediate answers, we recommend visiting our FAQs section, which is regularly updated with the most common questions.

Alternatively, you can contact us via email using the contact form available below on this page.

contact us by email

Email
Enter the number including the international prefix, e.g. +39xxxx
Sei un consumatore o business?
Privacy Policy
I agree to the Privacy Policy and consent to the processing of my personal data to handle my request.

Terms e Conditions

last update 08/april/2026

The following Terms & Conditions govern the use of the Jcosmetics Pharma website and define the general rules applicable to users, customers, distributors, and partners. By accessing or using this website, you agree to comply with the terms set out below.


1. Use of the Website

Users agree to use the website in accordance with applicable laws and regulations, as well as principles of good faith and fair use.

It is strictly prohibited to:

  • Provide false, inaccurate, or misleading information
  • Use the website for unlawful or unauthorized purposes
  • Attempt to compromise the security or functionality of the website

Users are responsible for the accuracy and truthfulness of any data provided, including but not limited to company name, VAT number, contact details, and business information.


2. Limitation of Liability

Jcosmetics Pharma shall not be held responsible for any damages, losses, or consequences arising from:

  • The use or inability to use the website
  • Incorrect or false information provided by users
  • Unauthorized access or misuse of data by third parties

In particular, any submission of false or inaccurate business data (such as company details or VAT number) may result in the suspension or termination of any existing or future business relationship.


3. Intellectual Property

All content on this website, including but not limited to text, images, logos, graphics, and design elements, is the property of Jcosmetics Pharma or used under license.

Any reproduction, distribution, modification, or unauthorized use of such content is strictly prohibited without prior written consent.


4. General Purchase Conditions

All prices displayed on the website are expressed in Euro (โ‚ฌ) and are inclusive of applicable taxes, unless otherwise specified.

Prices shown represent recommended retail prices (RRP). Jcosmetics Pharma is committed to maintaining price consistency and fairness across all markets in which it operates.

Authorized resellers and distributors are required to:

  • Respect the public retail prices indicated on official channels
  • Avoid selling products below the published prices

Exceptions are allowed only in the case of promotional activities that have been explicitly approved by the Jcosmetics Pharma Marketing Team.

In the event of non-compliance, Jcosmetics Pharma reserves the right to:

  • Immediately suspend product supply
  • Revoke any commercial benefits previously granted
  • Modify or terminate purchasing and delivery conditions

These general conditions form an integral part of the agreements established privately with resellers and distributors within the European Union.


5. Additional Policies

Detailed information regarding purchasing procedures, shipping, and returns is provided in the respective dedicated policies available on this website.


6. Modifications

Jcosmetics Pharma reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective upon publication on this page.


7. Governing Law

These Terms & Conditions are governed by applicable European Union laws and relevant national regulations.


Jcosmetics Pharma โ€“ Professional standards, transparency, and fair market practices.

contact us by email

Email
Enter the number including the international prefix, e.g. +39xxxx
Sei un consumatore o business?
Privacy Policy
I agree to the Privacy Policy and consent to the processing of my personal data to handle my request.

Privacy Policy

Privacy Policy (GDPR)

This Privacy Policy describes how Jcosmetics Pharma collects, uses, protects, and manages usersโ€™ personal data in compliance with Regulation (EU) 2016/679 (GDPR).

1. Data Controller

The Data Controller is:
Jcosmetics Pharma
Address: 50, Triq Lorenzo Gafa, Gafa Court Flat 1, Mosta, Malta
Email: [insert email]
Phone: +356 79661285 / +39 351 8196039


2. Types of Data Collected

We may collect and process the following categories of personal data:

  • Identification data (name, surname)
  • Contact data (email, phone number)
  • Data provided through contact forms or support tickets
  • Browsing data (cookies and technical data)


3. Purpose of Data Processing

Personal data is processed for the following purposes:

  • Responding to inquiries or support requests
  • Managing communications and customer support
  • Sending newsletters (with user consent)
  • Improving website browsing experience
  • Complying with legal and regulatory obligations


4. Legal Basis for Processing

Data processing is based on:

  • User consent
  • Performance of pre-contractual or contractual measures
  • Compliance with legal obligations
  • Legitimate interest of the Data Controller (e.g. website security, request management)


5. Processing Methods

Personal data is processed lawfully, fairly, and transparently, using electronic and/or manual tools, with appropriate security measures in place to prevent unauthorized access, loss, or misuse.


6. Data Retention

Data will be retained only for the time necessary to fulfill the purposes for which it was collected, in accordance with legal obligations.


7. Data Sharing and Disclosure

Personal data will not be publicly disclosed but may be shared with:

  • Technical and IT service providers
  • Consultants and collaborators
  • Competent authorities when required by law


8. Data Transfers

Personal data may be transferred within the European Union. Any transfer outside the EU will be carried out in compliance with GDPR provisions.


9. User Rights

Users have the right to:

  • Access their personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

Requests can be sent to the Data Controller via email.


10. Cookies

For detailed information about cookies, please refer to our Cookie Policy.


11. Changes to This Policy

Jcosmetics Pharma reserves the right to update this Privacy Policy at any time. Any changes will be published on this page.

contact us by email

Email
Enter the number including the international prefix, e.g. +39xxxx
Sei un consumatore o business?
Privacy Policy
I agree to the Privacy Policy and consent to the processing of my personal data to handle my request.

Cookie Policy

GDPR

This Cookie Policy explains how Jcosmetics Pharma uses cookies, in compliance with European regulations on data protection and electronic communications.

1. What are cookies

Cookies are small text files that websites send to the userโ€™s device (computer, tablet, smartphone) during browsing. They are stored and then sent back to the same websites on subsequent visits, helping to improve the user experience.


2. Types of cookies used

Technical cookies (necessary)

These cookies are essential for the proper functioning of the website and do not require user consent. They allow, for example:

  • Navigation between pages
  • Access to restricted areas
  • Functionality of contact forms

Analytical cookies

These cookies are used to collect aggregated information about how users interact with the website (e.g. number of visitors, pages visited, time spent).
They may be anonymized and are used to improve website performance.

Profiling cookies (if applicable)

These cookies are used to create user profiles and deliver advertising messages aligned with user preferences.
They are only used with the userโ€™s prior consent.


3. Third-party cookies

The website may use third-party services (e.g. analytics tools or social media platforms) that install their own cookies.
The use of these cookies is governed by the respective providersโ€™ privacy policies.


4. Consent management

On the first visit to the website, users can accept or reject non-essential cookies through a dedicated banner.
Preferences can be changed at any time.


5. How to disable cookies

Users can manage or disable cookies directly through their browser settings.
Disabling technical cookies may affect the proper functioning of the website.


6. User rights

For more information about user rights regarding personal data, please refer to our Privacy Policy.


7. Changes to this Cookie Policy

Jcosmetics Pharma reserves the right to update this Cookie Policy at any time. Any changes will be published on this page.

Jcosmetics Pharma โ€“ Transparent and secure browsing.

contact us by email

Email
Enter the number including the international prefix, e.g. +39xxxx
Sei un consumatore o business?
Privacy Policy
I agree to the Privacy Policy and consent to the processing of my personal data to handle my request.

CPNP

CPNP

At Jcosmetics Pharma, we believe that transparency is a fundamental value, especially when it comes to cosmetic products designed for personal care and well-being. For this reason, we aim to provide our customers with clear, simple, and reliable information about the products we offer and the standards we follow.

What is CPNP

CPNP, which stands for Cosmetic Products Notification Portal, is the official European portal used for the notification of cosmetic products. It is a system required by European Union regulations through which every cosmetic product must be registered before being placed on the market.

In simple terms, the CPNP is the system that officially records cosmetic products intended for sale in Europe, collecting essential information to ensure greater control, traceability, and safety.

For consumers, this means one important thing: a product correctly notified to the CPNP follows the regulatory framework required for cosmetic products within the European market.

Our Role: Official Distributors and Manufacturers

Jcosmetics Pharma is not only an official distributor of the brands we represent, but also a manufacturer of our own line of natural cosmetics.

This dual role allows us to operate with a comprehensive industry perspectiveโ€”carefully selecting and distributing trusted brands while also developing our own products with a strong focus on quality, formulation, and regulatory compliance.

Our natural cosmetic line is produced and packaged in Italy, following high-quality standards and controlled processes. Every stage, from production to packaging, is managed with the goal of delivering safe, reliable products that meet modern consumer expectations.

Our Branded Products and CPNP Registration

All products marketed under the Jcosmetics Pharma brand are properly registered in the CPNP, in full compliance with current European regulations.

This reflects our commitment to transparency and professional integrity. It means that every cosmetic product under our brand has been officially notified through the European portal, in accordance with all required procedures.

For our customers, this represents an additional level of assurance, responsibility, and compliance.

Our Commitment to Consumers

We understand how important it is to choose cosmetic products with confidence. That is why we are committed to offering not only quality and innovation, but also accessible and understandable information.

Being both official distributors of selected brands and manufacturers of our own line allows us to maintain strict control over product quality and compliance with European standards.

Need More Information?

If you would like to learn more about our products, our production processes, or the meaning of CPNP registration, you can visit our FAQs section, where you will find answers to the most common questions.

Alternatively, you can contact us directly using the form available at the bottom of this page. Our team will be happy to assist you and provide further clarification.


Jcosmetics Pharma โ€“ Qualified distribution, in-house production, European transparency.

contact us by email

Email
Enter the number including the international prefix, e.g. +39xxxx
Sei un consumatore o business?
Privacy Policy
I agree to the Privacy Policy and consent to the processing of my personal data to handle my request.

Where We Are

Where We Are

Jcosmetics Pharma is based in the heart of the Mediterranean, in a strategic location that allows us to operate efficiently across the entire European market.

Our offices are located in Malta, a dynamic and well-connected international hub, ideal for managing commercial, logistical, and administrative operations. From here, we coordinate the distribution of our products throughout Europe, ensuring high quality standards and reliable service.

We are currently present in:

  • Malta
  • Italy
  • Spain

This presence enables us to stay close to our clients and partners, providing direct support and tailored solutions for each market.

Administrative Offices

50, Triq Lorenzo Gafa
Gafa Court, Flat 1
Mosta, Malta

Contacts

Phone: +356 79661285
Phone: +39 351 8196039

For any information, commercial inquiries, or support, you can easily reach us through:

  • The contact form available on this page
  • Email
  • WhatsApp
  • Telegram

contact us by email

Email
Enter the number including the international prefix, e.g. +39xxxx
Sei un consumatore o business?
Privacy Policy
I agree to the Privacy Policy and consent to the processing of my personal data to handle my request.

You can also visit our FAQs section to find quick answers to common questions, or open a Support Ticket to receive dedicated assistance and monitor the progress of your request in real time.

Our team is always ready to assist you and provide prompt support.


Jcosmetics Pharma โ€“ Connected at the heart of Europe, close to your needs.

Subscribe to the newsletter